LATAM Airlines Reviews

LATAM Airlines has an overall rating of 4.7 based on 26 reviews. Customer feedback on LATAM Airlines is mixed: LATAM Airlines reviewers highlight positive aspects like affordable fares, user-friendly website, good customer service and reliable flight schedules, which strongly appeal to budget-conscious travelers and frequent flyers in South America. However, LATAM Airlines is often criticized for its limited flight options, occasional delays, baggage handling issues and poor in-flight entertainment.

4.7/5.0

26 reviews

5 Stars

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All LATAM Airlines Reviews (26)
robert_Young03
June 01, 2026
"LATAM pricing feels a bit… inconsistent, I guess..."
LATAM pricing feels a bit… inconsistent, I guess. Sometimes the ticket looks like a really good deal at first, but then once you add a bag or pick a seat, it starts creeping up close to what other airlines are charging.
The flight itself was totally fine. Not amazing, not bad, just kind of standard. I do think the basic fare could include a little more, though, because it feels a bit bare-bones for what you end up paying.
I’d probably fly with them again if the price made sense, but I’d definitely compare everything carefully before booking. Like, base fare plus extras, not just the number you see first. Fair enough overall, just not the best value every time...
Sara_coble03
May 24, 2026
"Pretty easy to use tbh"
The website is clear overall, and the app worked well for checking my flights and pulling up my boarding pass. A few pages loaded kinda slow sometimes, but nbd, I was still able to manage my booking without much hassle.
david1985
May 19, 2026
"Stressful delay, but it worked out"
My flight ended up getting delayed, and then the return was almost cancelled, so yeah, that was stressful. There was just something about it that made the whole trip feel more chaotic than it needed to be. That said, the airport staff did explain what was going on and got me rebooked quickly. Not a perfect experience, but it all worked out in the end.
tinaabney1978
May 18, 2026
"Pretty Comfortable Flight with Latam"
I flew with Latam recently and, i was kind of surprised by how comfortable the seat was. I remember sitting down and thinking, okay, this isn’t bad at all. There was enough room to sit normally, and I didn’t have that cramped feeling you sometimes get on flights. The cabin was clean when I boarded too, which I always notice right away. No trash around, and even the bathroom stayed in decent shape during the trip. It’s a small thing, but in my head I was like, yeah, this makes the whole flight feel a lot better. I’d definitely fly with them again.
douglasjones0852
May 06, 2026
"Fees were clear before I paid..."
I booked a flight on LATAM Airlines and appreciated that all the fees showed up before I got to the payment step. Bags, seat selection, taxes... it was all laid out clearly enough, and there wasn't some random extra charge popping up at the end. I did double-check one thing just to be sure, but it matched at checkout. Overall, it felt smooth and upfront.
TeddyVillaman
May 04, 2026
"Plenty of options for getting around South America"
I was trying to plan a South America trip with a few stops, Lima, Santiago, São Paulo, that kind of thing, lATAM had more route options than I expected.

I didn’t have to piece together weird connections or sit around in airports all day, which was a relief. Their site also made it easy to compare different dates, so I could see what actually worked without overthinking it too much.
Not every fare was super cheap, to be fair, but the route availability was really solid. It saved me a lot of time, and I ended up booking the exact dates I needed...
John_enriquez99
May 02, 2026
"A solid spot to relax before flying"
I stopped by this lounge before my flight and had a good experience overall. The seats were comfortable, the snacks were decent, and the staff was relaxed but still helpful when I needed anything. It wasn’t over-the-top fancy, but it was a nice, easy place to unwind before boarding.
hello_robert439
April 20, 2026
"My suitcase showed up faster than I…"
My suitcase showed up faster than I thought it would, and that’s all I was really hoping for. It arrived in good condition with no issues, so it met my expectations well.
crystal1979
April 13, 2026
"payment went Through fine"
Booked my flight and the card payment went through on the first try. no random errors, no weird pending stuff, and the confirmation email showed up quick. that's all i really needed, so yeah, 5 stars from me.
hello_mamie009
March 25, 2026
"Refund showed up quicker than I thought"
My flight got cancelled and I was expecting a whole hassle, but it went way smoother then I thought. Got the refund and compensation sorted without too much back and forth, so yeah I'm happy with how it turned out...
michael_Crowe82
March 11, 2026
"Smooth Trip With My Dog"
I flew with my small dog recently, and the whole trip went better than I expected. At check-in, the staff walked me through the pet rules clearly and were really friendly about it, which helped me feel more relaxed. Everything was easy from start to finish, there wasn’t much stress at all.
Rebecca_murakami73
March 07, 2026
"Wheelchair help was decent, just a bit slow"
I booked wheelchair assistance for my mum, and the staff were nice and did help us in the end. We just had to wait quite a while, and the signs weren’t super clear, so we got a bit confused along the way haha. Overall okay, but it could’ve been smoother.
lori-Locklear
February 28, 2026
"My miles finally came in handy"
I’d been sitting on my LATAM miles for a while and felt kind of trapped, like they were just stuck there with no real use. I ended up using them for a trip upgrade and it was actually easy. The extra bag benefit was a nice bonus too, so it felt like I finally got some real value out of them.
BLANCHARD
February 24, 2026
"Tight connection, but they made it easy"
I had a really tight connection and was only focused on getting to the next gate in time. The staff moved us along quickly and pointed us exactly where to go, which helped a lot. I didn’t pay much attention to anything else, but the important part is we made the flight, and somehow our bags made it too. Happy with how it all worked out.
vicky_Leyva82
February 07, 2026
"Got upgraded and it was a really nice surprise"
I got the upgrade and it was super easy. Did not expect it to feel that worth it but it really was
lee_Marshall02
January 28, 2026
"Better Than I Expected"
I wasn’t expecting much going into my LATAM flight, but it turned out to be a nice experience. The crew was friendly and came by to check on us a few times, which I appreciated. The seat was comfortable enough for the trip, the food was decent, and the entertainment screen had a good selection of movies. Nothing really stood out in a bad way, so overall I was pleasantly surprised
Mathew_yao04
January 07, 2026
"Check-in was quick and smooth, which…"
Check-in was quick and smooth, which was nice. Boarding, though, felt slower than it needed to be, and it was a bit annoying having to stand around and put in extra effort just to get settled.
errolthomson4767
January 04, 2026
"Felt comfortable the whole way"
I flew with LATAM recently and, i felt safe the whole trip. Like, the crew seemed really calm and kind of just knew what they were doing, which helped a lot. The plane looked clean and well taken care of too, so that was nice. Takeoff and landing were both smooth, and yeah, as someone who gets a bit nervous flying, that made a big difference. I’d fly with them again.
david_Olofson70
January 02, 2026
"Schedule worked well, though I’m not totally sold"
I ended up booking with Latam mostly because the flight times fit my trip better than the other options. It wasn’t super early or too late, and the connection time felt reasonable, which made the travel day less exhausting. That said, I still had a bit of doubt about the overall quality, so I wasn’t expecting anything amazing. But for timing and convenience, it did the job.
Luke-white
January 01, 2026
"I booked quickly and was able…"
I booked quickly and was able to change my ticket without any hassle, which was such a relief. Everything felt smooth and stress-free, so I’m kind of impressed.

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